Name and Location of the LFS
Name of Local Fish Store (LFS):Aqua Valley Aquariums
Location of the LFS:Aqua Valley 1158 Ogilvie Road, Ottawa Ontario, Canada K1J 8V1 http://www.aquavalley.ca/eshop/
How was the quality and prices of their livestock?
Aquarium Equipment prices and availability?
Good information and advice?
Display tanks well maintained?
We bought a pump as a gift for our sons reef tank. Come to find out, he didn't need this pump. We tried to return it back to the store and was told they have a 20% restocking fee, and the rest we could have back in cash (since we paid with debit) but unfortunately, the merchants machine didn't have a refund option and he didn't have enough cash in his drawer. We;d have to come back. When i called, because the receipt does not state his return policy, nor does their website i was told "look lady, i don't have time for people like you who just buy stuff and then want to return it because they don't like it. We have NO return policy and im doing you a favor..so too bad for you". I didn't let him finish he was so ignorant I hung up rather than being yelled at by a store person. DON'T BUY ANYTHING here. We try and avoid the box stores, support the small merchants, but this business owner must not want to remain in business very long. I will keep the pump and sell it for $5 bucks before i will NEVER go in this store again.